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Support - Technische Unterstützung direkt vom Hersteller

Support

US-Based technical support from backup experts

Fast solutions to technical problems

NovaStor is committed to offering less complex backup solutions, backed by a team of backup experts who are here to assist you every step of the way. We specialize in backup, archiving, encryption, data retention and recovery, so you know you have a knowledgeable team on your side.

We don’t outsource. Our local technical experts are here for you, ready to help with one-on-one support – like your own personal IT department. Our customer service and technical support is based in the USA, so you get assistance directly from NovaStor engineers who truly understand our products and have the experience to address your unique needs.

 
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Your support options

Multiple option, one goal: we want your software to run smoothly. You can also call us any time at +1 805-579-6700 M-F 8am-5pm PT.

Open a Support
Ticket 

If you need technical assistance, our support ticketing system allows you to provide details regarding your support request for a fast, efficient response.

View our
Knowledgebase 

As questions come up with our customers, we add them to our knowledgebase so there is a good chance we have already documented an answer.

Download TeamViewer

To better assist you with technical support, our support team may ask you to download TeamViewer to enable screen sharing for your support call.

Watch Video Tutorials 

Watch how-videos to get familiar with NovaStor DataCenter functionality and get started quickly.

Need a Health Check?

Let NovaStor review your backup strategy for free, with helpful advice on important issues like ransomware, backup speeds, and regulatory compliance.

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NovaStor DataCenter

The complete solution for securing physical and virtual machines on disk, tape and cloud with minimal effort
  • Scalable, reliable and high-performing
  • Audit reports at the push of a button
  • Visual backup management in one interface
  • Central administration in an intuitive web UI
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NovaStor Corporation
29209 Canwood St.
Agoura Hills, CA 91301 USA

Tel.: +1 805-579-6700
Fax.: +1 805-579-6710
info@novastor.com