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Support - Technische Unterstützung direkt vom Hersteller

Support

US-Based technical support from backup experts

Fast solutions to technical problems

NovaStor is committed to offering less complex backup solutions, backed by a team of backup experts who are here to assist you every step of the way. We specialize in backup, archiving, encryption, data retention and recovery, so you know you have a knowledgeable team on your side.

We don’t outsource. Our local technical experts are here for you, ready to help with one-on-one support – like your own personal IT department. Our customer service and technical support is based in the USA, so you get assistance directly from NovaStor engineers who truly understand our products and have the experience to address your unique needs.

 
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Your support options

Multiple option, one goal: we want your software to run smoothly. You can also call us any time at +1 805-579-6700 M-F 8am-5pm PT.

Open a Support
Ticket 

If you need technical assistance, our support ticketing system allows you to provide details regarding your support request for a fast, efficient response.

View our
Knowledgebase 

As questions come up with our customers, we add them to our knowledgebase so there is a good chance we have already documented an answer.

Download TeamViewer

To better assist you with technical support, our support team may ask you to download TeamViewer to enable screen sharing for your support call.

Request Current Version

As a customer with an active NovaCare plan, you are entitled to receive the latest version of our software. If you have not received the current version for any reason, just let us know.

 

For information on new releases, view our product release page.

Need pre-sales support?

Our team of backup experts are here to answer any questions you may have about our solutions, functionality, best practices, technical concerns, or specific use cases. We listen to understand your needs, have the experience to help you through any hurdles you may be facing, and we assist you in finding the right solution for your business.

 

Contact Pre-Sales Support

We understand that during the evaluation phase, there are often technical questions that need to be answered by technical backup experts. Our backup experts for both sales and technical support are in-house NovaStor employees who can help answer any pre-sales questions you may have.

Contact Sales:

Phone: +1 805-409-3142
Email: enterprisesales@novastor.com

Contact Pre-Sales Technical Support:

Phone: +1 805-409-3140
Email: enterprisesupport@novastor.com

Or complete our form, and a backup expert will reach out to you.

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NovaStor Corporation
29209 Canwood St.
Agoura Hills, CA 91301 USA

Tel.: +1 805-579-6700
Fax.: +1 805-579-6710
info@novastor.com